Welcome to Alloeh. By using our website and services, you agree to the following terms:
  1. Alloeh provides a curated selection of skincare products through our online platform. We strive to ensure all information is accurate and up to date; however, we cannot guarantee that the website will always operate without interruptions or errors.

  2. Orders & Payments

    All transactions are processed securely. We accept multiple forms of payment and retain the right to cancel orders in case of suspected fraud.

  3. Shipping

    We ship across Kuwait and the GCC region. Delivery timelines may vary based on location and shipping provider.

  4. Returns & Exchanges:

    At Alloeh, your trust means a lot to us. We put care and attention into every product we offer, and we want you to feel completely confident in your shopping experience, just as you trust the results. That’s why we have designed our return and exchange policy to be fair, transparent, and fully compliant with the Kuwaiti Consumer Protection Law No. 39 of 2014 and the guidelines of the Ministry of Commerce and Industry.

    Conditions for Return or Exchange
    A return, exchange, or refund can be requested in the following cases:

    • The product arrives defective, damaged, or not as described.

    • The product remains unused, unopened, and in its original condition.

    • The request is submitted within the specified timeframe:

      • 14 days from the invoice date for general products.

      • 24 hours from receipt for products that come into contact with the skin, such as creams, serums, and cleansers.

    Products Not Eligible for Return
    To ensure your safety and maintain the quality of our products, some items cannot be returned or exchanged:

    • Opened, used, or damaged products (unless defective).

    • Products requested for return after the specified period (14 days).

    • Products without an invoice or proof of purchase.

    • Custom-made or personalized products, except if defective.

    Exchange Policy

    • Exchanges are accepted only for defective or damaged products.

    • If the requested product is unavailable, the customer may:

      • Choose an alternative product of equal value, or

      • Receive a full refund via the original payment method.

    • If the product is in good condition and the customer wishes to return it (e.g., change of mind), the customer bears shipping, customs, and any additional fees.

    Steps to Submit a Return Request

    • Requests can be submitted via WhatsApp or email within the specified period, including: order number, product name, and reason for return.

    • Our Customer Service Team will review the request and contact the customer with instructions and necessary procedures.

    • The product is returned via our approved delivery company.

    • After receiving and inspecting the product and confirming it meets return conditions, a refund is issued via the original payment method.

    For Assistance
    We are always here for you: